Contact & customer information

Available contact details

Use the available details in the Customer service section below.

Do not send money, identity documents, card numbers, passwords or verification codes using details taken from product photographs, another store or an unverified social profile.

Preparing a product question

Identify the product and selected option, then say which measurement, material or included part you want to clarify.

Keep a note of the item page and selected option. If a support route becomes available, ask about a specific missing detail instead of assuming that a similar product or photo establishes the answer.

Orders, returns and correspondence

For an order question, include the order reference and checkout email, then describe the issue. These help identify the right record; do not include a full payment-card number.

A registered office, public correspondence address and returns warehouse have different purposes. No address should be used for parcels unless the actual seller’s return instructions authorize it.

Privacy and browser questions

The Privacy and Cookie pages describe browsing information, available purchase features and device controls. Use the support details below where available; those pages do not contain a separate submission form.

• Privacy policy
• Cookies and browser storage
• Current browser privacy choices

Customer service

Email support@maxandivy.com.

Support hours: Monday–Friday 08:00–17:00 America/New_York. Usual reply within one business day..

The seller identified for Max & Ivy is Jade & Plum.

Business correspondence: 615 Columbia Street, Bellingham, WA 98225. Use this address only for its stated purpose; it is not a return destination unless the return instructions expressly say so.

• Current contact information
• Privacy and browser choices